Refund Policy
A legal disclaimer
Thank you for shopping with DD Creations. All of our items are handmade with care, and we want you to be happy with your purchase.
Returns
Due to the handmade nature of our products, returns are not accepted unless an item arrives damaged, defective, or incorrect.
If there is a problem with your order, please contact us within [5–7] days of delivery.
Damaged, Defective, or Incorrect Items
If your item arrives damaged or you receive the wrong item, please email us at [your email] with:
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Your order number
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Clear photos of the item and packaging
Once reviewed, we will offer a replacement or refund, depending on availability.
Non-Returnable Items
The following items are non-returnable and non-refundable:
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Custom or personalized items
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Made-to-order items
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Sale or clearance items
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Items that have been used, worn, or altered
Refunds
Approved refunds will be issued to the original payment method within [5–10] business days after approval.
Original shipping costs are non-refundable.
Exchanges
We do not offer direct exchanges. If eligible, a refund may be issued so you can place a new order.
Shipping Issues
We are not responsible for:
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Shipping delays caused by the carrier
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Lost or stolen packages once marked as delivered
Order Cancellations
Orders may be canceled within [12–24] hours of purchase. After this time, orders may already be in production and cannot be canceled.